Return Policy


All textbooks at this location are in digital format. If the content has been accessed/downloaded, no returns/refunds will be made. The return policy for non-accessed content is slightly more detailed, please check your receipt for information about the return deadlines for your purchased course materials.   


At the University of Tennessee VolShop, shop with the comfort of knowing that if you are not 100% satisfied with a purchase, you can return it.  Apparel items can be returned within 60 days of the original purchase date with a valid receipt.  Simply return your purchase in its original, unused condition within 60 days for a full refund. 


Current versions of software that are still in the shrink wrap, purchased within 15 calendar days can normally be returned if you have your receipt. If an item did not come in shrink wrap, it must be in resalable condition and the seal on the software cannot be broken. After fifteen days, if a product is deemed still returnable, refunds will be made at the current selling price of the item or the price on the receipt whichever is less. This excludes special orders which are not returnable.

Opened hardware and software (that is not custom or special order)  may be returned with receipt however a 15% restock fee may be applied if items are not in resalable condition. (Product must be in the original packaging, with all original accessories, manuals, etc., and all pieces must be undamaged, clean, and in brand new condition). Defectives can be exchanged (see below).

IMPORTANT NOTE:  Adobe software is considered opened when activated. Gift cards are not returnable.

IMPORTANT NOTE:  Headphones of all types are not eligible for return due to sanitary conditions. Such items may be returned to the manufacturer.

IMPORTANT NOTE: Defective software can be swapped for the same item within 15 days of purchase (provided it has not been discontinued).

All opened hardware or software returns must be verified as defective. All returned items must be in their original boxes or packaging.

Returns of open (but not defective) hardware will be contingent but not limited to: the condition of the return (resalable) and the time elapsed from date of purchase. Product must be in the original packaging with all original accessories, manuals, etc., and all pieces must be undamaged, clean, and in brand new condition. All Returns must have a valid receipt. Open returns will be assessed at 15% restock fee.

Defective computers (e.g. Apple, Lenovo/Thinkpad, Dell etc) may be returned or exchanged within 5 business days of purchase. After 5 days, the manufacturer may choose to have the item exchanged or repaired under warranty.  All returns must include all original packaging and receipt

Open ink cartridges are not returnable for any reason. There will be no exceptions to this policy. Unopened cartridges can be returned within 15 days, provided you have a receipt. If you do not know the exact part number of your cartridge, please know your model number of your printer and our staff will assist you in locating the right cartridges for your printer.

Special orders are not returnable. Please make sure items requested are what you want. All special order returns must be returned to the manufacturer.

We are not responsible for special order items left on our shelves over 60 days after all reasonable efforts have been made to inform the customer of its arrival. Customers wanting refunds or having a DOA (Dead on Arrival) problem with software or hardware that was not picked up promptly will have to deal directly with the manufacturer.

Refunds will be credited back via your original method of payment.  In some instances, refunds may be issued in the form of a UT VolShop gift card.  Returns and exchanges without a receipt are limited.  The VolShop reserves the right to deny any return.